Frequently Asked Questions

Easy, just choose the tour or activity you’re interested in, choose your preferred date from the calendar, and finally introduce your personal data and method of payment.

Yes, it is also possible to do your booking over the phone on (+34) 928 514 322, during our hours of business from 10:00 to 16:30 from Monday to Sunday. When you call, make sure to have your credit card details ready and provide us with an email address so we can send you the tour or activity voucher as well as the receipt of your payment. Should you be interested, you can also make the booking at any of our offices in Lanzarote or Fuerteventura.

As long as there is a place in the new date or activity that you want to hire, you can make a change in the date of the same. If the change is made within 48 hours prior to the departure time of the excursion or activity, it is possible that the change may entail an economic penalty that will be determined by each provider. You can read more about our policy of expenses for cancellation and / or modification of reservations already paid.

You can make the early cancellation of contracted services by requesting our Customer Service department via email to info@touristticket.com, by phone on +34 928 515 504 or by going to one of our OFFICES.

Canceling a reservation on Aquatickets may result in the application of cancellation charges, as described below. The corresponding individual provider or tour operator may charge additional fees. When you cancel any reservation, you will be notified in person, by email or by phone the total amount of cancellation charges.

  • If the USER cancels his reservation more than 48 hours in advance we will proceed to refund the total amount of the booking.No cancellation fee will apply.
  • If you cancel your reservation in advance of more than 24 and up to 48 hours, we will proceed to refund 50% of the purchase price.
  • If you cancel your reservation within 24 hours prior to the date of service you will not be entitled to any refund of the purchase amount.

This cancellation and changes policy only applies when buying on www.touristticket.com

The value of the transaction may be subject to taxes, fees, commissions for foreign transactions, currency exchange or other charges. Your bank or your credit or debit card entity can convert the payment to the local currency and charge fees, which will mean a difference between the amounts shown on touristticket.com and the affiliated websites of Aquatickets and the final amounts charged to your bank account or on your credit or debit card statement. Contact your bank or your card entity if you have any questions about the conversion rates or applicable charges.

It is not possible to obtain a refund once a visit or a service has begun or regarding any type of package, lodging, meals or other services used, except in accordance with the legal rights that assist you.

Do not worry. Simply drop us a line on info@touristticket.com or call us on ++34 928 515 504 and we will promptly send you a copy.

Yes, during the reservation process it indicates the information of the person who will enjoy the excursion.

Only these discounts are made if they are indicated in the tab of the activity.

If the supplier decides to cancel the PRODUCT OR SERVICE for any reason not attributable to the management of AQUATICKETS we propose the following options:

  • An alternative date to carry out the activity.
  • If you do not like the above option, we will offer you the possibility of enjoying an alternative service for an amount similar to the activity contracted.
  • If the previous option does not suit you, you may request to be reimbursed 100% of the amount of the purchase in the same form of payment in which you made your purchase.

IMPORTANT: In the case of credit card payments, you can only claim your refund by presenting your purchase ticket and the receipt of your card in the same OFFICE where you made your purchase.

After you make the booking you will receive an email with the confirmation of your booking, and soon after another email with a voucher for the tour or activity and all relevant information like, time of departure or pick up time (if applicable). Print your voucher and hand it over to the tour & activity supplier.

Please wait at least 10-15 minutes after the pick-up time shown on your voucher, and if after that time you have not been collected, please call us on +34 928 515 504.

If for any reason the bus doesn’t pass by after the indicated pick-up time, we will try to find a way to take you to another bus stop or to the point where the tour or activity begins. If this is not possible we will offer you an alternative excursion or to do the same tour or activity on another date. Ultimately, if for any reason that’s not possible, we will refund the full amount that you have paid. For more information please click on our Legal Terms.

Once you’ve made the booking we will send you a voucher that you need to show in the first centre that you visit. There, you will be given all tickets for the different centres your voucher entitles to.

Generally you do not need to take your personal documentation (id, driving license) to the tour or activity, unless it is mentioned on the description found on this website.

Tours and activities are not always fully booked, however in high season they can often be booked up early, so we definitely recommend booking in advance to make sure you can do the tour or activity on your desired date. Furthermore, booking in advance will prevent you from last minute price increases due to excessive demand, and will help you to plan your holiday budget better.

We know that the levels of satisfaction on the tours & activities we offer are very high, but we also know that sometimes there can be mistakes and that there is the possibility of you not being fully satisfied with the service offered by our suppliers. Should this be the case, please do not hesitate to contact us through email, telephone or visiting one of our offices. We will look into your case and find a solution. Should our response not be satisfactory, we have official registered complaint forms, available from our central office, or you can always go to the consumer rights offices and register a complaint there. For more info please click on our Legal Terms.

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